Frequently asked questions
How can I book accommodation?
Booking accommodation at Surfana Resort is very easy:
- Choose the accommodation you would like to rent for the festival weekend. Add everything you want to rent to your shopping cart.
- Pay in advance via the various payment options and receive a confirmation e-mail with your accommodation ticket.
- Take your ticket to the Surfana campsite and start your weekend without a care!
Can I still rent accommodation at the festival or the Surfana campsite?
No, this is only possible in advance online.
Do I need a separate festival ticket and/or camping ticket?
Yes, everyone booking accommodation must have a weekend + campsite ticket. These can be ordered via www.surfanafestival.nl
Can I book accommodation for one person?
You can! There is accommodation for 1 or 2 persons
Can several types of accommodation be placed in one order?
Yes, that’s possible! In addition, we work with a ‘pick your place’ system. So if you want to stand next to each other, you will get the option of booking your own spot four weeks before the festival (so not when booking) on the floor plan. You can then choose to book your accommodation next to each other.
Why did I not receive a confirmation e-mail?
As soon as your order has been completed and the payment has been made, you will receive a confirmation e-mail within 24 hours which includes your accommodation ticket. Also check your unwanted e-mail/spam. If you have not yet received an e-mail, drop us a line at firstname.lastname@example.org
Is the price per accommodation for the whole duration of the festival?
Yes, all prices mentioned on our booking page are for the whole duration of the festival.
So from Thursday 5 September at 1800 pm to Monday 8 September 2019 at noon.
But please pay attention! The ticket for the festival and/or the campsite is not included in the booking of an accommodation!
Do I have to put up and break down my accommodation myself?
No, putting up and breaking down the accommodation is included in the price. All prices include VAT.
PLEASE NOTE! The ticket(s) for the festival and/or the Surfana festival and campsite are not included in the booking price for accommodation!
About Surfana Resort
Can I take my pet to the Surfana Resort?
No, this is not allowed.
Can my friends drop in?
Yes, no problem! If your friend(s) also have a weekend + campsite ticket. As the Resort is part of the normal campsite, it is freely accessible for everyone with a campsite ticket.
Can I take my own tent and put it in between the accommodation at the Resort?
No, this is not allowed as the Resort is traced out and built up in advance. It is therefore not possible to put up your tent in between the others.
Can I have my accommodation moved to a different spot at the campsite?
No, this isn’t possible.
Where at the campsite is the accommodation?
Your accommodation is set up at the Surfana festival campsite of the festival, but at a ‘premium’ location. The accommodation is central with regard to the showers, WCs and the festival site. Upon arrival, you can check in at the reception of the Surfana Resort. Our hosts will welcome you and take you to your accommodation. During the check in we will look together with you whether everything is according to your wishes.
Where can I park my car?
A limited amount of parking tickets for regular vehicles will be released. This will allow you to park your vehicle on the festival camping grounds making life that much easier! There is also a shuttle lifting to the festival and back from the parking at Ice Rink Haarlem.
PARKING TICKETS €30-
Parking tickets for regular vehicles are available from the 28th of April @ 12:00. These are not to be confused with camper van tickets. Parking tickets = Regular vehicle | Camper van ticket = Camper van.
If you’re young, fit, healthy with no kids; coming to the festival alone or with limited baggage. Please consider that there are single parents with one or multiple children who would benefit from this more so than you.
To park your car at the festival you need a PARKING TICKET. This means you can bring your car into the festival camping area and park it next to your camp!
Can I call someone if I can’t find the Resort?
Of course! A week before the start of the festival we will send you an information e-mail with the contact information of the Resort staff on the spot.
What are the check in times?
You can check in at the following times:
-Thursday from 6 pm to 10 pm
-Friday from 2 pm to 11 pm
-Saturday from 9 am to 10 pm
-Sunday from 9 am to 5 pm
-Monday everyone must leave the campsite before noon.
Should I take a printed version of my accommodation ticket with me?
It can be a printed version or show it on your smartphone. The accommodation ticket is scanned at the reception of the Resort.
Where should I go upon arrival?
A few days before your trip to the Surfana campsite you will receive a separate e-mail with extra information about your accommodation. You can check in at the reception of the Rebirth Resort upon arrival.
Our hosts will welcome you and take you to your accommodation. During the check in we will look together with you whether everything is according to your wishes.
When do I have to check out?
Check out times:
-Thursday from 6 pm to 10 pm
-Friday from 9 pm to 10 pm
-Saturday from 9 am to 10 pm
-Sunday from 9 am to midnight
-Monday by noon
If you want to check out outside these times, make an appointment with the reception of the Surfana Resort.
How can I get back my lost items?
Send a message via chat or send an e-mail to email@example.com to ask whether we have found your lost items. We are not liable for losing your personal belongings.